Thanks to our agnostic infrastructure you stay on top of the latest and best AI technologies and avoid vendor lock-in, i.e. being dependent on a single AI solution provider. Companies that build their AI ecosystem in an agnostic way are already getting a huge advantage over competition. The fine tuning of the carefully selected large language models using RAG and your domain expertise allows us to reach much higher accuracy than the out-of-the-box LLMs.
Own the IP to the AI tools that you invest in.
Make sure your data doesn't leave your cloud environment.
Efficient use of tokens through hyper personalised requests.
SLM, LLM, OOB or Open source. We constantly evaluate the best approach.
Your custom solution is fine-tuned with your data and context ensuring high quality.
Have the freedom and flexibility to choose the best model providers.
By leveraging LLMs businesses gain deeper insights into customer needs, preferences, and pain points. This comprehensive understanding drives more informed decision-making in product development, marketing strategies, and customer service improvements, ultimately leading to enhanced customer satisfaction and loyalty.
Throughout the project we will combine data from multiple sources (e.g. email, chatbot logs, CRM systems) into a unified dataset and use LLMs to categorize customer interactions into topics or themes. AI can identify frequently discussed issues, feature requests, or pain points and summarize these insights into concise, actionable reports.
KEY BENEFITS
Adapt your product and service strategy according to customer feedback
Discover new patterns and capture customer’s sentiment towards your product
Identify nuanced segments and enable a highly targeted, personalized experiences
Use patterns in historical data to predict future customer needs or behaviors and identify at-risk customers for churn prevention strategies
Extract mentions of competitors from customer communications. Analyze strengths and weaknesses compared to competitors
AI-powered answer generation allows companies to transform static documents into interactive, easily accessible knowledge bases. Rather than asking your customers or employees to read through overload of manuals, guidelines or other proprietary data type, you can now provide instant, accurate answers to queries.
This AI-powered solution can assist your customers as well as employees across departments by offering quick answers to your domain-specific questions, boosting productivity and decision-making speed. If you’re launching an answer generation bot on your website it can help your customers identify the most relevant products and services and increase your on-site conversion rate.
We start the answer generator feature development by document ingestion, i.e. uploading various document formats (PDF, Word, HTML, etc.), classification and vectorization of your content. Through model fine-tuning we teach LLMs to understand the context of your domain-specific documents. We then develop a Question-Answering System to generate relevant, concise answers based on the uploaded content, with an ability to provide source references for answers. If your company operated across different countries we can also build a multi-lingual feature for your AI system to understand and respond in multiple languages.
KEY BENEFITS
Help your customers find your most relevant products and services
Allow employees to focus on high-value tasks instead of information hunting
Reduce response times for customer queries
Help in identifying trends and patterns across business data
Centralize organizational knowledge for easy access
An information finder AI feature enhances your business efficiency by quickly retrieving and synthesizing relevant data from vast repositories of information. This AI-powered tool saves employees countless hours of manual research, allowing them to focus on higher-value tasks and decision-making. It also provides more comprehensive and accurate insights by analyzing large datasets rapidly, uncovering valuable patterns or opportunities that humans may overlook.
Information Finder utilizes customized LLMs to create an intelligent information retrieval system for proprietary business data. It involves comprehensive data indexing across various data types (documents, emails, databases, etc.) as well as capability to search within images and scanned documents using OCR. Customizable filters based on date, author, department, etc. and relevance-based result ranking allows you to classify documents in an intelligent way tailored to your business. Once the AI-powered information finder is developed we integrate it with your existing business platform via an API. Role-based access control and audit trails for search activities give you full control over the way in which the information if being retrieved by users.
KEY BENEFITS
Reduce time spent searching through lengthy documents
Ensure adherence to latest guidelines and regulations
Assists in employee training by providing instant access to procedural information
Enables faster, more accurate responses to customer inquiries
Centralize organizational knowledge in an easily accessible format
AI-powered content generation system creates high-quality content tailored to your business domain. It uses the company’s existing data and content as a foundation to produce new material that accurately reflects the organization’s tone of voice, style, and expertise. By fine-tuning LLMs our custom content generation solutions outperforms most of the out-of-the-box AI tools you may have tried in the past.
We start by ingesting various data sources (existing content, product information, customer data, etc.) and analysing the writing style, tone, and brand voice from existing content. We then fine-tune the model to increase accuracy of the output based on your domain expertise, and to match the company’s specific tone of voice. The customized LLMs generate coherent, contextually relevant content which can then be output in a form of pre-designed templates for different content types such as reports, RFPs, blog posts, product descriptions, marketing materials and other client-facing documents. For international businesses there is an ability to produce content in multiple languages.
KEY BENEFITS
Accelerate content creation for product launches or marketing campaigns
Ensure all generated content adheres to brand guidelines
Enable rapid production of large volumes of content
Facilitate content creation for multiple markets or languages
Facilitates creation of tailored content for different audience segments
LLM-powered agents perform complex tasks and interact intelligently with your software to automate the manual tasks currently performed by humans. These agents leverage large language models to understand context, follow instructions, and carry out a wide range of business-related activities. In the future users will be able to talk to your software and dictate tasks for agents to perform on your behalf.
Agents are used for task automation, i.e. handling repetitive tasks across various business departments, and addressing complex issues by breaking them down into manageable steps. They can communicate with customers in human-like language allowing for seamless AI-human interaction.
KEY BENEFITS
Create a conversational user experience with your platform or software
Handle multiple tasks simultaneously, 24/7, significantly reducing response times and increasing productivity
Automate routine tasks and providing instant support, agents lower labor costs
Analyse vast amounts of data and provide valuable insights for business strategy and decision-making
Offer immediate, consistent, and personalized support, improving customer satisfaction and loyalty
Get in touch with our team.